There may be occasions where clearing the browser cache is necessary. Generally this will be advised to you by a member of the K3 support team. The instructions given here are for manually clearing the cache. Using automatic procedures for clearing the cache should be avoided, the Offline Mode page gives more details on this.


Desktop browsers


Chrome

See https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en for further details

  1. On your computer, open Chrome.
  2. At the top right, click the Customise button (three dots).
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," ensure the boxes are checked.
  6. Click Clear data.


Firefox

See https://support.mozilla.org/en-US/kb/how-clear-firefox-cache for further details

  1. Click the menu button  and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data…
  4. Ensure the check mark in front of Cookies and Site Data. 
  5. Click the Clear button then Clear Now.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.


Safari 

See https://support.apple.com/en-gb/HT204098 for further details

  1. Choose Safari > Preferences.
  2. Click the Privacy icon.
  3. Click the Details button.
  4. Search for the name or domain of the website whose data you want to remove i.e. K3Imagine.com
  5. In the results list, click the domain that has data you want to remove.
  6. Click Remove.


Edge

  1. Click the menu icon (3 dots in the top right hand corner)
  2. Select Favorites  > History .
  3. Select Clear history.
  4. Choose the types of data you want to remove from your PC (for example Cached data and files).
  5. Select Clear.



Mobile browsers - Android


Chrome 

See https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en for further details

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. At the top right, tap More More.
  3. Tap History and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
  6. Tap Clear data.


Firefox 

See https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios for further details

  1. Click the menu button (3 dots in the top right-hand corner)
  2. Select the Settings option
  3. Scroll down to the Clear private data option and select
  4. Ensure the Cache option is selected
  5. Select Clear Data
  6. Close the Settings page


Edge

  1. Click the menu button (3 dots in the bottom centre)
  2. Select Settings
  3. Scroll down to Privacy and Security and select
  4. Scroll down to Clear browsing data and select
  5. Check the Cookies and site data option
  6. Press Clear and Clear


Mobile browsers - iOS (iPad/iPhone/iPodTouch)


Chrome 

See https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en for further details

  1. On your iPhone or iPad, open the Chrome app Chrome.
  2. At the bottom, tap More More.
  3. Tap History and then Clear browsing data.
  4. Make sure there’s a check mark next to "Cookies, Site Data," and "Cached Images and Files."
  5. Tap Clear browsing data.


Firefox 

See https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios for further details

  1. Tap the menu button at the bottom of the screen (the menu will be at the top right if you're using an iPad):
  2. Tap Settings in the menu panel.
  3. In the Firefox Settings menu, under the Privacy section, tap Data Management.
  4. Tap the switch  next to the types of information you'd like to remove. In this case it will be Cache
  5. Tap the Clear Private Data button.


Safari 

See https://support.apple.com/en-gb/HT201265 for further details

  1. To clear your history and cookies, go to Settings > Safari
  2. Tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.


Edge

  1. Click the menu button (3 dots in the bottom centre)
  2. Select Settings
  3. Scroll down to Privacy and Security and select
  4. Scroll down to Clear browsing data and select
  5. Check the Cookies and site data option
  6. Press Clear and Clear