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There is a quick, easy and cost-efficient solution for all small web or pop-up stores: the K3|imagine 2 Metres Self-order tool. With this URL based online tool, customers can view the selection of items, place orders, pay and select the delivery method wherever they are, using their own device such as a smartphone, tablet or PC.

Managing table service outside can be challenging though. You never know how many staff to book and can easily get caught out by surges in footfall when the weather changes. The pressure on bar staff is high when you’ve got a busy beer garden, and outside table service for drinks & food might not be something many pubs can offer throughout a service. How can you decrease staff stress levels and increase customer satisfaction at the same time?

Clever strategies for the implementation of embedded retail mean there needs be no loss of customer service during the transitional phase, but the period of closures and slowing trade due to Covid-19 could also present excellent opportunities for retailers to transition to touchpoints that consumers either need during lockdown, or will find reassuring when stores eventually reopen.

How will consumer behaviour in coffee shops change post-pandemic?

Read how the self-service revolution that is taking the world by storm can cut queues, empower customer and increase profit

Our top tips for queue busting this holiday season so you can delight your customers and capture sales

The UK government’s Making Tax Digital makes it easier for business owners to submit their tax and keep track of their finances.

How can software help to make life easier for charity shop volunteers?

The Café App takes the stress out of coffee for both customers and baristas.